As the Head of Customer Success, Emmy is constantly faced with siloed information coming from different departments working under her wing. While the lack of a unified customer view has obviously taken a hit on revenue and growth, it has also heavily impacted her KPIs like customer engagement and retention.
With the end of year performance reviews right around the corner, Emmy and her team are battling the pressure of unfulfilled sales targets that could potentially impact their rating. So, in the dire attempt to adapt to the dynamic end-to-end process and curb the nosedive in her teams’ performance metrics, Emmy needed a task management application which could help her simplify the workflows. She identified the feature rich Cherrywork Intelligent Task Management as a potential game changer because it enabled her to determine work procedures, work schedules, and workflow for customer service staff from one single dashboard.
Post the successful go-live, Emmy now feels empowered to tackle today’s customer driven epoch with this focused suite. It supports the end-to-end customer experience by not just fostering long-term relationships but also closely focusing on loyalty and revenue generation.
Here’s how the Cherrywork Intelligent Task Management tool helped the team tide over the customer experience crisis: