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Frequently Asked Questions

Cherrywork is the largest suite of digital applications for SAP customers, delivering business value with agility, security, and scale to address the complex requirements of enterprises.​ Smart Warehouse is a product from the CW suite that intelligently addresses the key warehouse problems that include long fulfillment times, lack of transparency, inefficient processes, space utilization, and limited insights. It is built on SAP BTP and integrates seamlessly with SAP ECC or S/4 HANA (IM/WM/EWM).

User intuitiveness, ease of implementation & integration with existing SAP system, rapid customization and scalability to cater to varying inventory levels and number of users are some of the hallmark features of the product.

Cherrywork Smart Warehouse provides a range of features designed to streamline your business processes, covering everything from inbound operations to internal warehouse tasks and outbound operations. The scalable and flexible Cherrywork Smart Warehouse efficiently manages and controls high-volume warehouse operations to boost productivity, lower costs, shorten fulfillment times, and enhance customer satisfaction at an optimal ROI. Core warehouse operations such as inbound operations, putaway management, outbound operations, and goods transfer are some of the main features of the application along with certain advanced operations including packing-unpacking, delivery picking, inbound inspection, cycle count, and label printing.

The Cherrywork Smart Warehouse standard implementation improves the order accuracy with features like picking, and RFID/Barcode integration. The reduction in travel time with optimized picking routes needs a thorough understanding of your warehouse layout and we can provide you with an add-on feature using our pre-built accelerators(eg. AR guidance, Digital Twin Warehouse).

Yes, the mobile app can generate custom reports and analytics as dictated by the business users’ needs.

The Incture team during implementation of Cherrywork Smart Warehouse will train the business users before UAT with the train the trainer approach. Additional training sessions can be discussed based on the business need.

Yes, Cherrywork Smart Warehouse seamlessly integrates with SAP ECC or S4 systems (IM/WM/EWM).

Cherrywork Smart Warehouse runs as an extension to SAP WM/IM/EWM which is powered by SAP BTP and ensures the core is kept clean.

To utilize the product, SAP BTP and other associated services are necessary, that includes Mobile Services, Build Workzone Advanced Edition, Cloud Foundry Runtime, Build Process Automation, BAS, IAS, and optionally Object Store.

Yes, Cherrywork Smart Warehouse supports barcode scanning and RFID capabilities.

The product is designed to be flexible and capable of accommodating the evolving requirements of diverse warehouses. However, any upgrades or scaling will incur additional charges.
The product will be deployed within 6 weeks for standard functionalities. Based on fit-gap analysis the duration might get extended for any addition features or custom implementation.

L2 & L3 support (shared services model) will be provided to the Warehouse management application. The supported ticket types range from incidents, service requests, problems, etc. 1 year of application support post-completion of hyper-care is provided.

Yes, Incture’s account manager will act as the primary point of contact at all stages before, during and after the implementation. In addition, there will be account delivery partner and project manager to assist you with any technical and commercial issues.

Yes, the product is cutomizable catering to specific business needs and is one of the USPs of Cherrywork and Incture.

Yes, any additional enhancements will go through a change management process and will be charged based on the required efforts.


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